Return Policy

Return Policy

Thank you for shopping with us! We strive to ensure that our customers are fully satisfied with their purchases. If you are not completely happy with your order, we’re here to help. Please read our return policy below:

1. Eligibility for Returns

We accept returns on most items within 30 days of the purchase date. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging with all tags and labels intact.
  • Proof of purchase (e.g., order confirmation, receipt) is required.

2. Non-Returnable Items

Certain items are non-returnable for health, safety, or hygiene reasons, including:

  • Perishable goods (e.g., food, flowers)
  • Personalized or custom-made items
  • Gift cards
  • Downloadable software and digital products

3. How to Return an Item

To initiate a return:

  1. Contact Us: Reach out to our customer service team at sales@neverforgetyou.com or call us at 815.499.7746 with your order number and details about the item(s) you wish to return.
  2. Return Instructions: We will provide instructions on how to return your items, including a return address.
  3. Shipping: You are responsible for return shipping costs unless the item is defective or we made an error with your order. Please use a trackable shipping service to ensure the return reaches us safely.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 7-10 business days.

5. Exchanges

If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item. We cannot guarantee the availability of exchanged items.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a full refund.

7. Late or Missing Refunds

If you haven't received a refund after the standard processing time, please:

  • Check your bank account or credit card statement again.
  • Contact your payment provider, as there may be delays.
  • If all else fails, contact us, and we will help resolve the issue.

8. Contact Us

If you have any questions or need further assistance with returns, please don't hesitate to contact us at:

  • Email: sales@neverforgetyou.com
  • Phone: 815.499.3600
  • Hours of Operation: Mon-Sat 9-5

Thank you for choosing us! We look forward to serving you again soon.