Shipping Policy

Shipping Policy

Thank you for shopping with us! We are committed to getting your order to you as quickly and safely as possible. Please read our shipping policy for more details:

1. Shipping Days

We ship orders 6 days a week, Monday through Saturday. All orders placed before our daily cutoff time will be processed and shipped the same day.

2. Order Cutoff Time

To ensure your order ships the same day, please place your order by 2:00 PM (local time). Orders received after the cutoff time will be shipped the following business day.

3. Shipping Carriers

We offer multiple shipping carriers for your convenience:

  • USPS
  • UPS
  • FedEx

You can choose from standard or express delivery options at checkout. Shipping times vary based on the carrier and delivery method selected.

4. Standard Shipping

Standard delivery times depend on the carrier and destination but typically take between 3-7 business days for domestic shipments. Please note that delivery times may vary due to weather, holidays, or other unforeseen circumstances.

5. Express Shipping

For faster delivery, we offer express shipping options. Delivery times for express shipping typically range from 1-3 business days based on the selected carrier and service level.

6. Shipping Costs

Shipping costs are calculated based on your location, the weight of your order, and the shipping method you select. You will be able to review shipping fees before completing your purchase at checkout.

7. Tracking Your Order

Once your order ships, you will receive a tracking number via email, allowing you to track your package directly on the carrier’s website. Please allow 24-48 hours for tracking information to update.

8. Shipping Delays

While we strive to meet our shipping deadlines, please note that we cannot be held responsible for shipping delays caused by the carrier or other factors outside our control (e.g., weather, holidays, etc.).

9. International Shipping

At this time, we only offer shipping within the United States. We do not currently ship internationally.

10. Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact our customer service team:

  • Email: sales@neverforgetyou.com
  • Phone: 815.499.3600
  • Hours of Operation: Mon-Sat 9-5

Thank you for choosing us! We look forward to serving you and getting your order to you quickly and safely.